Refund Policy.

A deposit or payment made through Rillo secures your booking, and it is not refunded.

If your plans change, ask the business before your booking starts. They can move it to another date or time, or keep what you paid as credit for another booking with them.

You see these rules before you pay, beside the pay button, and again on your confirmation.

When you book through Rillo, you are paying the business you booked with. Rillo is the booking service the business uses, provided by Transvo, and Paystack processes the payment.

Your payment goes to the business, not to us. That is why the business is the one who can move your booking or keep your payment as credit.

Ask the business before your booking starts. How to reach them is on your confirmation.

They can move your booking once to another date or time they can offer, or keep what you paid as credit for another booking with them.

Credit is the amount you paid, kept for you by that business. It is used once, on one new booking with the same business.

It lasts for the number of days shown on your confirmation, counted from the day it is made. That is 10 days unless the business has set a different period.

Credit cannot be exchanged for cash or used at another business, and a booking paid with credit cannot be turned into credit again.

Once your booking has started, or if you do not show up, your deposit or payment is not refunded. Any change after that is up to the business.

If the business cancels your booking or cannot provide what you booked, contact them first. They hold your payment, and they can move your booking, keep it as credit, or return the money to you themselves.

If you cannot reach them, write to us at support@userillo.com with your booking reference and we will help you reach them.

If you were charged twice for the same booking, or charged for a booking that was never confirmed, write to us with your booking reference or Paystack receipt.

Where the fault is ours, we return the extra payment through Paystack to the card or mobile money account it came from. How long it takes to arrive depends on your bank or network.

The same rules apply when a friend or someone else pays for your booking through a pay link.

Email: support@userillo.com

Post: Transvo, MNJ Square, Ashale Botwe, Accra, Ghana

Hours: Monday to Saturday, 8am to 8pm GMT